This Service Agreement (“Agreement”) is entered into by and between Trellis Property Solutions (“TPS”), and the undersigned client (“Client”), effective as of the date signed below.

 

This Agreement does not obligate the Client to request any specific service, nor does it obligate TPS to accept all service requests.

1. Purpose: TPS provides property-related services and project coordination for residential and commercial property owners. Our goal is to simplify property maintenance and improvement by serving as a single point of contact for sourcing, managing, and completing services.

TPS may perform certain services directly or may coordinate and oversee work performed by third-party service providers. In either case, TPS manages the process end-to-end — from proposal to payment — with the goal of delivering a high standard of quality and accountability.

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2. Authorization: By signing this Agreement, Client authorizes TPS to take the following actions:

• Receive and evaluate service requests

• Solicit and review proposals from service providers, including scheduling and coordinating site visits or assessments as needed for accurate scoping

• Present proposals, quotes, or estimates to the Client for approval

• Schedule and coordinate the performance of approved work

• Act as the primary point of contact between Client and service providers

• Collect payment from the Client for approved services and remit payment to the appropriate service providers upon project completion or milestones

Client agrees that TPS is authorized to take these actions in connection with any services requested and that all communication related to service performance will flow through TPS unless otherwise approved in writing.

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3. Project Approval & Payment: For each eligible service request that TPS accepts, TPS will present the Client with a proposal, quote, or estimate for review and approval. No work will be scheduled or performed without the Client’s prior written or electronic approval. Client may approve proposals, change orders, or service authorizations by electronic signature, email confirmation, or through any designated online platform provided by TPS. Physical signatures may also be used when applicable. Any of these methods shall constitute binding authorization for TPS to proceed with the associated work. 

 

Once a milestone is reached or a project is completed, TPS will submit an invoice to the Client. Payments must be made directly to TPS, who will act as the billing and payment intermediary for the project.

 

Unless otherwise specified in writing, payment is due upon receipt of the invoice. TPS reserves the right to delay or suspend service coordination or scheduling until payment is received. If full payment is not received within fifteen (15) calendar days of the invoice date, the account may be considered past due and subject to late fees, service delays, or collection efforts. A late fee of 1.5% of the outstanding balance per month (or the maximum rate permitted by law, if lower) may be applied to any past-due amounts. Invoices related to third-party services may be subject to different terms and timelines, which will be communicated in advance when applicable.

 

TPS will then distribute payment to the corresponding service provider(s) from the funds collected, in accordance with the approved project scope and payment terms. This centralized billing structure is designed to simplify the payment process for the Client and ensure that service providers are paid promptly and in accordance with project milestones or completion.

 

A deposit or milestone payments may be required for certain projects, and any such requirements will be clearly specified in the proposal or accompanying invoice. TPS and its service providers reserve the right to pause work or delay scheduling until required milestone or deposit payments have been received, regardless of whether they are yet considered past due.

Fee Disputes: If the Client believes there is an error or has a concern with an invoice, they must notify TPS in writing within five (5) calendar days of receipt, specifying the nature of the dispute in reasonable detail. TPS will make commercially reasonable efforts to investigate and resolve the issue promptly. Any undisputed portion of the invoice remains due and payable under the original payment terms. If the disputed amount cannot be resolved within ten (10) calendar days of TPS receiving notice, TPS reserves the right to consider the full invoice amount due unless the Client provides reasonable evidence supporting the dispute and both parties agree in writing to extend the resolution period. Failure to pay without good faith basis may result in suspension of services or referral to collections.

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4. Communication & Client Responsibilities: To help maintain clear communication and accountability, the Client agrees to direct all service requests, approvals, questions, or concerns to TPS as the primary point of contact. Clients should not engage directly with any third-party service provider introduced or coordinated by TPS without prior written approval.

 

This approach helps avoid confusion, duplicated efforts, and miscommunication. Clients are also asked to refrain from independently contracting with any provider introduced by TPS for a period of twelve (12) months following the completion of their most recent TPS-coordinated project, unless otherwise agreed in writing. If such direct engagement occurs, TPS may apply the standard coordination fee listed in the Client’s most recent applicable service plan, reflecting the value of its role in sourcing and managing that provider relationship.

 

The Client is responsible for providing accurate and timely information related to service needs, and for reviewing and approving proposals promptly to prevent unnecessary delays. TPS is not responsible for service delays, increased costs, or the need to revise project scope due to incomplete, inaccurate, or delayed information provided by the Client.

 

To support the efficient and safe completion of services, the Client agrees to provide timely and reasonable access to the property, including any areas necessary for the performance of work. Access must be available during normal working hours or at other times as mutually agreed upon. TPS and its service providers shall not be held liable for delays, rescheduling, or incomplete work resulting from restricted, denied, or unsafe access to the property.

Emergency Situations: TPS is not an emergency response provider. While we will make reasonable efforts to assist with urgent requests, we do not guarantee immediate availability at any time, including during regular business hours (Monday through Friday, 8:00 AM to 5:00 PM Eastern Time, excluding holidays). Response times may vary based on provider availability and the nature of the request.

Clients should refer to the emergency contact information provided by TPS for each service category. For any services arranged through TPS that include after-hours coverage, the appropriate emergency contact details will be shared with the Client as part of the service onboarding process.

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5. Licensing, Certification & Legal Compliance: TPS requires that all service providers it coordinates maintain all licenses, permits, certifications, and insurance coverage necessary to perform the requested services in accordance with applicable federal, state, and local laws.

 

While TPS does not warrant or guarantee full legal compliance, licensing status, or the adequacy of insurance coverage of any service provider, it shall not knowingly coordinate services with providers who are noncompliant. TPS may request or verify credentials at its discretion and will provide available documentation or confirmation upon reasonable request by the Client.

 

The Client acknowledges that service providers are independently responsible for complying with all legal and regulatory requirements related to their work. Unless expressly agreed in writing, TPS shall not be liable for any violations, penalties, or damages arising from a provider’s failure to comply with applicable laws, provided TPS did not act with gross negligence or willful misconduct.

 

6. Liability & Disclaimers: All third-party service providers coordinated by TPS operate as independent contractors and are solely responsible for their workmanship, conduct, and legal compliance. TPS does not guarantee the performance or outcome of services performed by third parties and shall not be held liable for damages, delays, defects, or losses arising from their actions or omissions.

 

TPS may verify a provider’s licensing or insurance status at its discretion but makes no warranty regarding their qualifications unless expressly stated in writing. However, TPS will make commercially reasonable efforts to support the Client in resolving service-related issues when notified promptly and will act as a liaison to communicate concerns, request corrections, or facilitate follow-up as appropriate.

 

For Clients wishing to verify the credentials of any provider before work begins, TPS will provide available information upon request. Clients are not expected to contact providers directly and should channel all such requests through TPS.

 

7. Notices: Any formal notices required under this Agreement shall be provided in writing and delivered via email or first-class mail to the contact information provided below or as otherwise designated in writing by either party.

Notices sent by email shall be considered received on the date they are sent, unless a delivery failure notification is received. Notices sent by mail shall be considered received three (3) business days after being mailed.

8. Term & Termination: This Agreement shall remain in effect until terminated by either party with written notice. Termination shall not affect any services already approved or work already in progress, which will be completed under the terms of this Agreement unless otherwise agreed.

 

The Client’s obligation to refrain from directly engaging or contracting with any service provider introduced by TPS, without written consent, shall survive for a period of twelve (12) months following the termination of this Agreement, in accordance with Section 4. All other provisions that, by their nature, should reasonably survive termination shall remain in effect.

 

9. Governing Law: This Agreement shall be governed by and construed in accordance with the laws of the State of Connecticut, without regard to conflict of law principles.

10. Entire Agreement: This Agreement represents the entire understanding between the parties and supersedes all prior agreements, discussions, or representations. Any changes must be made in writing and signed by both parties.